There are a few issues that crop up a lot, so we’ve put this FAQ page together. You are welcome to contact the TypeIt4Me support team for help, but you might want to click the ? button in the app and search the user guide or consult these FAQs first. We say this because although we typically respond within 24 hours, it’s usually the quicker option. About 90% of the emails we receive follow these lines of enquiry, so it’s worth checking here.
TypeIt4Me Support FAQ
Questions, questions...
Just the Facts...
Get the lowdown. Everything you always wanted to know about TypeIt4Me…but were afraid to ask.
How can TypeIt4Me help me? Exactly what does it do?
In what ways might I use your app?
What are the minimum system requirements for TypeIt4Me?
Can I trial TypeIt4Me before buying?
You’re not planning to switch to a subscription-based payment model, are you?
Is version 6.x a free upgrade for existing customers?
OK, I’ve paid for a licence. How do I install and register TypeIt4Me?
What does iCloud sync mean? Do I need it?
Is your app a keylogger? How safe is it? Does it spy on me?
Can I use an abbreviations file created in the Classic version with more recent versions of macOS?
Troubleshooting Tips & How Do I...?
Confused about something? You may not be the first. Check these solutions to common issues.
TypeIt4Me has stopped working. How do I get it running again?
What is Secure Input? I keep seeing messages about it preventing expansion.
It looks like my abbreviations have disappeared. What do I do?
My date and time snippets have stopped expanding properly. How do I fix this?
Where are TypeIt4Me snippet sets stored? I’d like to know so I can make manual backup copies.
How do I copy or move snippets from one set to another?
Can I merge several snippet sets into one master set?
I’m having trouble saving snippet sets in iCloud. Little help?
How do I import TextExpander snippets into TypeIt4Me?
I thought I deleted a snippet but it’s still expanding. What do I do??
How do I stop MS Word deleting the space that triggers my expansions?
I can’t see the app icon in my menu bar. Where’s it gone?
"What's my TypeIt4Me user name and license code...?"
If you’ve lost your user name and / or license code there are a few ways to retrieve them. Firstly, you can use your email address to look it up at FastSpring, our merchant of record. You might need to try a couple of alternative addresses, in case you used a different one than your main email account when purchasing TypeIt4Me.
Bear in mind, it’s possible you didn’t buy a license directly from us.
Already tried looking up your details at Fastspring and got nowhere? That could be because you purchased TypeIt4Me from a third party reseller and as a result you aren’t in our customer database. In the past we have partnered with BundleHunt and StackCommerce, for instance. Try searching your inbox for messages from these and other Mac software vendors, because they might have sent you receipt emails containing your license details. Don’t despair if nothing turns up; you are welcome to contact us for help and we’ll certainly do our best to assist you. However, it may not always be possible for us to locate your details, because some third parties don’t share customer records with us.
Check your purchase history with Apple.
Still nothing? It could be that you purchased TypeIt4Me from Apple’s Mac App Store, and as a result you don’t actually have a user name and license code – because that version doesn’t require one. If you can find a receipt email from Apple that shows you bought TypeIt4Me, you should be able to re-download it from the Mac App Store without paying again. You will, however, need to be logged in to the same account you originally used to purchase it. Alternatively, we can send you a free license code for the latest TypeIt4Me version, which isn’t on the Mac App Store but is available to download directly from our website. All you need to do is forward us proof of purchase from Apple. Get in touch with our TypeIt4Me support team using the Contact Us form on our support page so we can help you.